New Member
•
2 Messages
Anyone know the trick to getting support? I get the runaround...
We're a small non-profit. If I log into our account (business.comcast.com) and use the chat link or call the number (either on the bill or website), I am told "can't help - wrong department - call someone else". When I call someone else, I'm told "can't help - wrong dept - call someone else", etc. Business send me to residential, residential send me to bulk, bulk send me to business, and so on.
I would dearly love to know the trick to calling the right support department.
Currently getting an "Unable to determine User from attribute" error.
Comcast_Christy
Official Employee
•
49 Messages
1 month ago
I can only imagine how frustrating this must be, and I'm so sorry for the runaround you've been getting. It's completely understandable why you're looking for the "trick" to reaching the right support team, and I want to help you get this resolved. To get started, please send me a direct message with the full name and address on your account. Once I have that information, I'll be able to look into this issue and see how I can best help you.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
2
0