Need to block incoming ports 443 and 60443

Awesome, thanks for your understanding and for using forums. I am sure our community will provide some useful insight. I have also seen customers get support with these functions by contacting the modem manufacturer. Good luck! 

Thank you, I understand that. I was hoping someone in the community would have the answer. 🙂

Dave

Hello, how are you? I hope my reply finds you at a good time and your Sunday has been a good one! It sounds like your service is working and you are able to log into the modem, which is good. Support with ports is past our demarcation for assistance but I want to make sure we do all we can. If your service is not online or if you are not able to get into the modem, please let us know. 

Any genius' out there willing and able to help?

Dave

Hi, Dave! Happy Friday to you! Just in case you aren’t already aware, for the protection of the network and our customers, Comcast Business Internet does block certain ports. For more details, please feel free to click on the following link to see which ports are blocked and why. https://comca.st/3o5AnOL

Hi there! You're in good hands and I will own this Issue for you and ensure that I provide the best help I can today. All I need is your full name, account number (follow link https://comca.st/2HaeEE7, account number is at the top right)and address including city, state, and zip code exactly how it reflects on the bill, and I can help you with whatever questions or concerns you may have. Once I verify your account, I can work on blocking the ports for you right away. 

Thanks, I'm aware 🙂 What I'm trying to do is block an unblocked port, incoming only

Is there a way to direct message that to you? I would rather not post all of that publicly 🙂

Absolutely! Sorry for the oversight! Please click on my handle (Comcast_Gina) or Robert's and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number.

I'm back, spoke to David H in Security Assurancy (I think that was the name of the department) and he did a setting and then told me to email him the next day if it didn't work, it did not and I have been emailing him now a couple of times for the last week and no response. Can someone maybe have him check his spam folder or something? Thanks!

Dave

Thank you so much for taking the time to update us on this issue and we would be happy to help! Can you please send us a private message with your name, the full address, and the phone/account number?