Comcast Business Support Community

missed calls - call history

What causes "missed calls" to be classified in the call history? Calls should be handled by my phone system and i can't think of a reason why they would be "missed". Any help explaining this? TIA mike

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missed calls - call history

What causes "missed calls" to be classified in the call history? Calls should be handled by my phone system and i can't think of a reason why they would be "missed". Any help explaining this? TIA mike

@user_1237d2 Hi there! I'd be glad to ensure that this gets looked into further and help explain your any questions you may have about your phone service. Please send a private message with your name, the complete service address (including city, st

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Switching to Residential

We are moving and taking our home based business with us. We will be in an area not serviced by Comcast. the new owners of our home would like to take over our internet, but they do not want or need business class, they wants residential. Can this be changed? We are currently in a contract for Bus

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Switching to Residential

We are moving and taking our home based business with us. We will be in an area not serviced by Comcast. the new owners of our home would like to take over our internet, but they do not want or need business class, they wants residential. Can this be changed? We are currently in a contract for Bus

@user_c511f7 Hi there! I'd be glad to ensure that this gets looked into further, and see what we can do to make this a smooth transition.Please send a private message with your name, the complete service address (including city, state, ZIP, suite nu

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Please reset my comcast business gateway password - preserving my static ip

Hello, I tried to login to my gateway with the last known password I set it to. It's not accepting my password nor will it accept "highspeed" or "CantTouchThis". I rebooted (power cycle - not reset) the device just now and tried again. I'm down to 2 attempts before 5 min lockout. I'm using: htt

I'm terribly sorry for the inconvenience this has caused. We are unable to download video from outside sources. However, this may be a better explanation. When you are on our main page, the Peer to Peer chat icon in the upper right corner of the

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Please reset my comcast business gateway password - preserving my static ip

Hello, I tried to login to my gateway with the last known password I set it to. It's not accepting my password nor will it accept "highspeed" or "CantTouchThis". I rebooted (power cycle - not reset) the device just now and tried again. I'm down to 2 attempts before 5 min lockout. I'm using: htt

I can absolutely see how it can be confusing. I've had to learn to maneuver through our system as well, and its taken me a few times to remember. When you are on our main page, on the upper right hand corner, you have an option to "Sign In". Once you

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Please reset my comcast business gateway password - preserving my static ip

Hello, I tried to login to my gateway with the last known password I set it to. It's not accepting my password nor will it accept "highspeed" or "CantTouchThis". I rebooted (power cycle - not reset) the device just now and tried again. I'm down to 2 attempts before 5 min lockout. I'm using: htt

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Please reset my comcast business gateway password - preserving my static ip

Hello, I tried to login to my gateway with the last known password I set it to. It's not accepting my password nor will it accept "highspeed" or "CantTouchThis". I rebooted (power cycle - not reset) the device just now and tried again. I'm down to 2 attempts before 5 min lockout. I'm using: htt

Hi there! I'd be glad to ensure that this gets looked into further. I'm terribly sorry that youare unable to access your gateway. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, et

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Keep losing our static IP - Internet connection has become unreliable.

A tech came out yesterday, checked our wires / signals and plugged his laptop into our Comcast gateway and did a firmware upgrade - said our gateway was working fine. In doing so, some of my port forwarding was change and we LOST our static IP address (we've had this address for 13+ years) which to

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Keep losing our static IP - Internet connection has become unreliable.

A tech came out yesterday, checked our wires / signals and plugged his laptop into our Comcast gateway and did a firmware upgrade - said our gateway was working fine. In doing so, some of my port forwarding was change and we LOST our static IP address (we've had this address for 13+ years) which to

Hi there! I'd be glad to ensure that this gets looked into further. I truly apologize for the inconvenience you experienced, and understand how important a static IP is for your file servers. Please send a private message with your name, the complete