Low Hanging Line

I need my cable wire attached to the telephone pole. It works, but it is on the ground and needs to be attached to the pole. A storm knocked down a large tree causing it to pull the wire from the pole. The electric company reconnected their wire, but not Comcast. I have called Comcast twice only to have someone promise to call me, and never did. That was Tuesday and today is Friday. I am a current Comcast Business customer.

This post was created from this comment on different post

Responses

Comcast_Sara

Official Employee

•

45 Messages

2 days ago

Hello, @user_e4fc2c! Thank you for leaving a comment with your similar concerns on this user's post. You've come to the right place for help! That is definitely something we'd like to address as quickly as possible, and our team is awesome to work with because we have the ability to escalate such concerns, helping you get things resolved quickly. We've converted your comment into its own post so that we can ensure proper handling of your particular case, so thank you for waiting. Please send us a direct message to continue.

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.

0