Damaged poles replaced and need cables moved

I have some utility poles that were replaced by the power company. Everything has been transferred to the new poles but Comcast cables. I need the cables moved so we can remove the poles.

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Comcast_Marcus

Official Employee

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19 Messages

3 months ago

user_d0328c thank you for using the Comcast Business forums page to reach out. I understand that you need assistance with moving cable from older utility poles to the new ones placed by the power company, correct?

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user_d0328c

New Contributor

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11 Messages

Yes, that is correct.

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3 months ago

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Comcast_Chelsea

Official Employee

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43 Messages

@user_d0328c, Are you a current Comcast/Xfinity Customer? Business Customer?

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3 months ago

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user_d0328c

New Contributor

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11 Messages

I am a current Comcast business customer.

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3 months ago

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Comcast_Raf

Official Employee

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5 Messages

Thank you for confirming. If you could send our team a direct message with your full name and full address, we can open a request to have the lines moved.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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3 months ago

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user_d0328c

New Contributor

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11 Messages

In the "To" line there is no "Xfinity Support" in the drop down menu. I get a bunch of options that start with "S" and have "support" or similar in the name.

I took a screenshot to show what happened, but I don't see any way to post it.

(edited)

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3 months ago

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user_d0328c

New Contributor

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11 Messages

3 months ago

I can't get any real help in this forum. My posts keep getting deleted.

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Comcast_Chelsea

Official Employee

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43 Messages

@user_d0328c, Are you able to come into a DM, with the business instructions above? We don't need any more posts, just need to get you into a DM, so we can get your information to help with this concern further.

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3 months ago

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user_d0328c

New Contributor

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11 Messages

Look at my post that said the DM drop down menu does not work for me - the one above the one you responded to. I cannot get "Xfinity Support" to show up in the drop down menu. I have a screenshot of what I see when I try, but there is no way to share it. No one has responded to that post and I have tried posting/reply several times but they always disappear.

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3 months ago

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user_d0328c

New Contributor

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11 Messages

@Comcast_Chelsea Look at my post regarding the DM issue, if you see this. Each time I try and reply to a specific message from someone else, it fails. That is why I keep posting in response to myself or in general.

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3 months ago

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Comcast_Jorge

Official Employee

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44 Messages

user_d0328c Thanks for your time on this and sorry for any confusion if you did not see our last message. Please follow these steps below to send a direct chat message to "Comcast Business" to contact us. We are looking forward to working together on this.

Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or go to https://forums.businesshelp.comcast.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- A "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it"

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3 months ago

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user_d0328c

New Contributor

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11 Messages

@Comcast_Jorge Thank you Jorge!!! That worked. You have to DM "Comcast Business" in the business forum.

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3 months ago

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user_e4fc2c

New Contributor

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1 Message

2 days ago

I need my cable wire attached to the telephone pole. It works, but it is on the ground and needs to be attached to the pole. A storm knocked down a large tree causing it to pull the wire from the pole. The electric company reconnected their wire, but not Comcast. I have called Comcast twice only to have someone promise to call me, and never did. That was Tuesday and today is Friday. I am a current Comcast Business customer.

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