Damaged poles replaced and need cables moved

Yes, that is correct.

@user_d0328c, Are you a current Comcast/Xfinity Customer? Business Customer?

I am a current Comcast business customer.

Thank you for confirming. If you could send our team a direct message with your full name and full address, we can open a request to have the lines moved. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

In the "To" line there is no "Xfinity Support" in the drop down menu.  I get a bunch of options that start with "S" and have "support" or similar in the name.

I took a screenshot to show what happened, but I don't see any way to post it.

@user_d0328c, Are you able to come into a DM, with the business instructions above? We don't need any more posts, just need to get you into a DM, so we can get your information to help with this concern further. 

Look at my post that said the DM drop down menu does not work for me - the one above the one you responded to. I cannot get "Xfinity Support" to show up in the drop down menu. I have a screenshot of what I see when I try, but there is no way to share it. No one has responded to that post and I have tried posting/reply several times but they always disappear.

@Comcast_Chelsea​ Look at my post regarding the DM issue, if you see this.  Each time I try and reply to a specific message from someone else, it fails. That is why I keep posting in response to myself or in general.

@Comcast_Jorge​ Thank you Jorge!!! That worked. You have to DM "Comcast Business" in the business forum.