Cannot Get My Refund

I was inappropriately charged an early termination fee when I closed down my business account. I had documentation from Comcast showing I should not have been charged that fee and I have been trying to get the refund for over 1 year now. I have countless emails from Comcast saying the refund was approved and processed but nothing ever shows up. Each time I call and give them my previous ticket number no one can find any details and I have to start the entire process from scratch only to get no resolution yet again. I am so frustrated with Comcast it is making it so I do not want to ever do business with them again.

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Comcast_Orlando

Official Employee

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59 Messages

11 months ago

@user_04c805

I would not be happy if I was charged early termination fees , this link https://business.comcast.com/support/contact-us/ has great information on how to reach our business colleagues who will be able to assist with your concerns

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user_04c805

New Member

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2 Messages

@Comcast_Orlando How is this a helpful response? That takes me back to the same people I have been speaking with for 12 months. How do I escalate or get someones attention that can actually help? This is the type of response I get when I call the number, a complete waste of time.

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11 months ago

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Comcast_Orlando

Official Employee

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59 Messages

I did respond to via the private message as well. I do apologize but via social media we only have access to trouble shoot your services. Please use the contact information provide on the link to reach a business billing expert

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11 months ago

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