New Member
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5 Messages
Need routing fixed
I have 13 usable static IP addresses. Last night all was well. This morning, half of them aren't routed anymore. Traceroute out dies one hop past the gateway. Traceroute in from another network dies inside Comcast's network.
The other half still work OK, but I have important servers on the half that don't work. IPv6 works fine.
Modem has been reset. Local equipment is fine (proven by switching a working VM between a working and non-working static IP).
Phone support claims I have only one static assigned but acknowledge that billing reflects 13. My account page on the website shows the 13 IPs.
Was initially promised a 4 hour callback from tier 2, but it didn't happen. It looks suspiciously like someone updated a route and entered /29 when it should be /28.
The modem/router happily re-directs anything from the internal lan on the 10 net for the full address range, so it clearly knows the correct static block.
I can provide traceroute info as needed in a DM is requested.
Official Solution
Comcast_JustinC
Official Employee
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26 Messages
9 months ago
@user_d29b8e we appreciated your time working with us here over Comcast Business Forums. Thank you for giving us the opportunity to partner with our awesome business repair experts last week, to get the Static IPs configured and working again. We are available here 7 days a week between 6am -12am ET for employee support, have a great day.
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Comcast_Chelsea
Official Employee
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37 Messages
9 months ago
Hello @user_d29, Thanks so much for taking a moment out of your night to leave a post on our business community forum. If you could send our team a direct message with your full name, the business name, and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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