Frustrating trying to cancel service

Hello @user_134b10. Thank you for reaching out on Business Forums. I know how frustrating it can be to make sure that services are canceled quickly. I would love to make sure that everything is taken care of on our end.

If you could send our team a direct message with your full name, business name, and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Comcast business community". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I've already talked to two people, sent the required email to that horrible email address (which should be posted on your website someplace) and started the process to cancel. You are telling me now 10 days to hear anything new and at-least 30 days to really cancel. Why?

You should be able to stop service in a push of a button. For example, I did. I unplugged everything and am done.

My new service provider ran a fiber optic cable to my house, installed a wall outlet, an outside junction box, and an internal modem in under two hours. I now have internet speeds that are now 25 times faster than Comcast/Xfinity and it was done in hours.

You are telling me Comcast/Xfinity cannot turn off someone's service in a matter of minutes? Ridiculous.

You are milking customers for an extra month of service. If I am still considered an active customer by May 14th with you, I will be seeking a "Click to Cancel" path which the FTC has mandated as being a legal requirement for service providers and subscriptions.

We normally stop billing for the requested date but there is a grace period just in case anything changes for our customer such as a delay in moving or needing to keep services for an extra few days. I suggest reaching out to (800) 391-3000 which is a line to our business team to discuss making sure the work order for disconnection is completed as soon as possible and to not have a grace period. 

Mailed April 25th, to [Edited - Privacy], to cancel my account. Called in today to see if I could confirm things are being canceled. (National Accounts Support Team (NAST) at: 866-511-6489)

I talked with four people. No one at Comcast can confirm if I am in progress of canceling. No one at Comcast can confirm what happens next, after the automated email response I got.

The fourth person I talked with, maybe named "Bee" or "Bea", used zero common courtesy on the phone, and had lots of dead air/silence. Of all the people I talked to I do legitimately think they were trying their hardest to see any information they could on my account. That said, they were also the worst communicator of the lot.

After much dead air, they finally got to telling me the email address I could email to start canceling. I explained I had already emailed on the 25th. Insert 10 minute silence here.

"Ok, well they have 30 days to cancel that, so you will need to wait."

"Ok. What happens next? Will I get an email that things are canceled?"

The silence begins again for about three minutes. Then I hear hold music, and am suddenly at the top of the support tree, an automated voice asking me to press 1 for Spanish.

The impression I get is actually no one in support can confirm or help with this type of cancelation at all. They are kind of pretending and doing the best they can, while they actually cannot do anything. The front line phone screeners have no clue what to do with an account number that is so short. They've never seen an "Enterprise" or "National" account number before. Further up the tree, it feels like Comcast support at least knows the number, but they know they cannot do anything for you.

Guess I wait until next Monday for my 30 days to be up. What else can I do?

Regarding sending a "Direct Message" I see no UI/menu options to send such a thing here. I am in Chrome on the business forums.