Comcast Business Support Community

Frustrating trying to cancel service

I've used Comcast Business Internet service for more than 10 years, originally signed up through the company I worked for. I need to cancel the service today since I've just opened a new Xfinity Internet account and activated the service. I followed the instruction on https://business.comcast.com/su

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Ha. This thread is now under some automated moderation. If you attempt to post Comcast Business's own one eight hundred support phone number here, the post will not display. Locked to Private.

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Frustrating trying to cancel service

I've used Comcast Business Internet service for more than 10 years, originally signed up through the company I worked for. I need to cancel the service today since I've just opened a new Xfinity Internet account and activated the service. I followed the instruction on https://business.comcast.com/su

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Can someone there confirm which is the correct number to call? I’ve been advised to call these three, by different people. I actually don't think there is any difference in these numbers. They route to Comcast Business support. All are identical.

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Frustrating trying to cancel service

I've used Comcast Business Internet service for more than 10 years, originally signed up through the company I worked for. I need to cancel the service today since I've just opened a new Xfinity Internet account and activated the service. I followed the instruction on https://business.comcast.com/su

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Frustrating trying to cancel service

I've used Comcast Business Internet service for more than 10 years, originally signed up through the company I worked for. I need to cancel the service today since I've just opened a new Xfinity Internet account and activated the service. I followed the instruction on https://business.comcast.com/su

U

So far I've talked to a total of 8 people on the phone. I now have 4 Comcast support people in this thread that took time to respond. Most of the responses here are not actually reading what is happening. You all have clearly been trained to prompt a

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Frustrating trying to cancel service

I've used Comcast Business Internet service for more than 10 years, originally signed up through the company I worked for. I need to cancel the service today since I've just opened a new Xfinity Internet account and activated the service. I followed the instruction on https://business.comcast.com/su

U

One more try just now. Got someone in Business Loyalty program named Vicky. Total champion of support! She is super great. She couldn't confirm cancelation or any details, as we thought, but read through the notes of call logs with me. Yes. We wait

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Frustrating trying to cancel service

I've used Comcast Business Internet service for more than 10 years, originally signed up through the company I worked for. I need to cancel the service today since I've just opened a new Xfinity Internet account and activated the service. I followed the instruction on https://business.comcast.com/su

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Regarding sending a "Direct Message" I see no UI/menu options to send such a thing here. I am in Chrome on the business forums.

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Frustrating trying to cancel service

I've used Comcast Business Internet service for more than 10 years, originally signed up through the company I worked for. I need to cancel the service today since I've just opened a new Xfinity Internet account and activated the service. I followed the instruction on https://business.comcast.com/su

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Mailed April 25th, to [Edited - Privacy], to cancel my account. Called in today to see if I could confirm things are being canceled. (National Accounts Support Team (NAST) at: 866-511-6489) I talked with four people. No one at Comcast can confirm if

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Frustrating trying to cancel service

I've used Comcast Business Internet service for more than 10 years, originally signed up through the company I worked for. I need to cancel the service today since I've just opened a new Xfinity Internet account and activated the service. I followed the instruction on https://business.comcast.com/su

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I've already talked to two people, sent the required email to that horrible email address (which should be posted on your website someplace) and started the process to cancel. You are telling me now 10 days to hear anything new and at-least 30 days t

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Frustrating trying to cancel service

I've used Comcast Business Internet service for more than 10 years, originally signed up through the company I worked for. I need to cancel the service today since I've just opened a new Xfinity Internet account and activated the service. I followed the instruction on https://business.comcast.com/su

U

Also used Comcast Business for over 10 years and am going through the exact same thing right now. It's shockingly bad. By May 14th the FTC has a Click-To-Cancel rule in effect. Does Comcast really want to play this game with us at this stage?

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Frustrating trying to cancel service

I've used Comcast Business Internet service for more than 10 years, originally signed up through the company I worked for. I need to cancel the service today since I've just opened a new Xfinity Internet account and activated the service. I followed the instruction on https://business.comcast.com/su

121

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