New Contributor
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3 Messages
What is the point of this forum?
Why is this set up as a customer support forum for sharing fixes when the response from Comcast to every question I've opened is that the op should send a PM with their account info so that it cn be fixed behind the scene? It is incredibly frustrating to see topics that relate to the problems I have, but without actual answers or help. If this is just a support ticket waiting room, that has it's own uses, but making it forum for "discussion" is inaccurate and frustrating.
Pamtri
Visitor
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1 Message
5 years ago
Interesting observation, and I agree to a point.
That said, I got knowledgeable, appropriate troubleshooting assistance here that I was not able to get with either Comcast Business or Comcast Residential Tier 1 Support elsewhere.
Good luck.
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CC_Michelle
Official Employee
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526 Messages
5 years ago
This is a customer support/discussion forum. This is meant for your peers to provide a discussion for possible resolution to any service issues you may experience. If no response if received we will provide you with support to ensure that you reach a resolution. Many of the issues reported through our business forums require account access and specific troubleshooting on our end to reach a resolution. This is why you will see us request account-specific information through private message to protect the security of your account and information. What question or concern can I assist you with today?
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eschnapp
New Contributor
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2 Messages
5 years ago
I agree. If one person has a problem and there is a solution, then it could benefit many people, quickly and easily. This is counter to every other forum I have ever seen.
Comcast: please post the solution and keep the discussion going rather than make each one private.
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Comcast_JosephA
Official Employee
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276 Messages
5 years ago
Hello, I will be more than happy to pass along your feedback. If a situation requires us to locate an account we typically work in a private message for privacy and security purposes. If we can resolve the issue in a public comment we will!
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