New Contributor
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3 Messages
Voice Edge Select, crappy quality of outgoing greeting message
I've recorded very clear sounding greetings for the auto attendant and phone extensions from an iphone and PC as MP4 then converted, or recorded direclty in the Voice Edge Select as WAV files. When played back on my devices the quality is excellent, clear, with no back ground noice.
However when I upload the wav files into the Voice Edge Select and call into the auto attendant they are poor 1970's anwering machine quality which our customers can't understand.
Please advise. Thanks
user_Phil
Advocate
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1.1K Messages
7 years ago
Hi racer_rr and welcome to the business forums.
I can certainly assist with the quality of your recording. Do you by chance know the size of the WAV file you're uploading? This should be a mono recording, not stereo. It also should be 8-bit only.
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MaryTaylor
New Member
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1 Message
6 years ago
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CC_Anisa
Problem solver
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348 Messages
6 years ago
Good afternoon, thanks for taking the time to reach out to us through the Forums! I would be more than happy to help with your voice edge select concerns. Can you please send us a private message with your full-service address, your name, and the phone number to the account?
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alices
New Member
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1 Message
5 years ago
Hello, did Comcast ever fixed the crappy sounding outgoing message? Our outgoing message still sounds horrible. We were told Comcast was working on it. What is the update? Thanks
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CC_Michelle
Official Employee
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526 Messages
5 years ago
Hello, thanks for taking the time to reach out to us through our business forums. I am sorry to hear that you are having an issue with your outgoing message quality. I would love to look further into this. Can you please reach out through private message with your first and last name, full service address and account number or phone number.
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MCT
New Member
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1 Message
5 years ago
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CC_RobertC
Problem solver
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144 Messages
5 years ago
Hi there. This is a great coincidence as I also work on audio as well. I know setting up out going greeting messages can be stressful when the audio doesn't seem to fall in place. I have had this same issue and was able to find a quick work around. Have you tried exporting the audio at -3 decibals? Usually the conversion of audio increases the gain during conversion. -Rob K.
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brandonelder
New Member
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1 Message
5 years ago
Agree that down sampling to 8 bit and reducing gain (sometimes running noice reduction filter) seems to do the trick
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CC_Michelle
Official Employee
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526 Messages
5 years ago
Thanks for reaching back out to us.I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I would love to help with the quality of the greeting message for you. Can you please reach out through private message with your first and last name, full service address and account number or phone number?
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JordanCNolan
New Contributor
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4 Messages
5 years ago
Hi Robert,
Thanks for the tip. I am going to give that a try because I have the same issue.
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CC_Anisa
Problem solver
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348 Messages
5 years ago
We are sorry for the delay and can you please let us know if that resolved your issue? Thank you for your time.
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actofct
New Contributor
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2 Messages
4 years ago
Hi Comcast_Phil,
We are experiencing similar issues as our original recording was not recorded in mono and the quality sounds fine on our end, but really bad once uploaded to Comcast. Is there a way to edit the original recording to make it mono so we don't have to re-record? If we do have to re-record what is the best recording system/app to use to ensure that it's mono and 8-bit only?
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CC_Michelle
Official Employee
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526 Messages
4 years ago
Thanks so much for taking the time to reach out to us through our business forums regarding your vociemail recording. I am so sorry for the delay in our response and truly appreciate your patience with us. I would love to assist with the voicemail issues that you are having as I would find it pretty frustrating to call into a business and no be able to understand the voicemail greeting so I can only imagine how this is impacting your business and incoming calls. Can you please reach out through private message with your first and last name, full service address and account number or phone number?
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user_fc9de7
New Contributor
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1 Message
4 years ago
This service is terrible! Why is the sound as if it was recorded on a world war two battlefield! I wish Comcast would stop blaming the customers for their horrible software
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JorgeB
New Contributor
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1 Message
4 years ago
1st... I use Spectrum VoIP at my work without these distortion complications. Yes, I must reduce hold music volume but this nonsense with distorted greetings don't exist.
2nd... Another office location uses Comcast so I'm having to work with that too and OMG this is weak. On this topic of greeting distortion, it's absolutely terrible and reading here I see it's been an issue for a VERY long time. I've already switched to mono and dropped to 8 bit, it's still the same mess. Any slight "s" sound completely takes over, very distorted. I can drop the volume down to where no one can hear it, but then again no one can hear me at all. This is absurd.
3rd... Do NOT tell me to send you a private message. Fix the problem as a whole and respond to all here not with instructions of how we should all turn into sound engineers to try and make up for this terrible system, but to confirm the problem has been fixed and users may now have professional greetings i/o some low budget mediocre sound.
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