Skip to content
JennTaylor's profile

New Member

 • 

1 Message

Thursday, October 1st, 2020 12:00 PM

Transferring Calls intermittently Fails

Hi. My company just started this new phone system a few months ago and we seem to be getting this random intermittent issue of transfer calls not going through. This only happens to any one in the office's phone at any time. Example: Today I got a call, I've had several calls come in today that transferred fine, but this one kept kicking back to me. I would do all the same steps I normally do except when I think I'm done the call is back to me. I would hear my coworkers phone that I'm trying to transfer to ring once and then it would kick back to me. Now everything works fine again. This happens to everyone in the office at random times and is a hassle and nuisance for our staff and our customers whom we are trying to connect with the right party. Does anyone else have this issue or know if it can be fixed?

Problem solver

 • 

144 Messages

4 years ago

Hi there! I'm so sorry for the delay. Due to increased volume, we're working to get to our valued customers as quickly as possible . Thanks so much for reaching out. You've absolutely reached the right place, and are in good hands. I will own this Issue for you and ensure that I provide the best help I can today. All I need is your full name, account number (follow link https://comca.st/2GC2BPu, account number is at the top right)and address including city, state, and zip code exactly how it reflects on the bill, and I can help you with whatever questions or concerns you may have. To protect your account, would you be able to respond by sending me a private note? 

New Contributor

 • 

1 Message

4 years ago

Hello I am having a similar problem.  Is there a resolution?

New Contributor

 • 

1 Message

3 years ago

I have the same problem with our phone system. Is there a resolution?

New Contributor

 • 

1 Message

3 years ago

We have been having this problem for at least 2 years.    It can get less frequent, them more frequent at any time.  They explained to me it had something to do with the bandwidth?  However, even if no one is on the phone in the office, this will happen.  It is so frustrating. 

New Contributor

 • 

1 Message

3 years ago

Same. Really embarrassing and unprofessional when dealing with clients.

Today I noticed it while I was in the midst of logging on to our Comcast account to put on the call forwarding, which we need to do any time someone leaves the front desk. The Comcast Business page was taking awhile to load -- as it typically does -- so no changes had been made yet when I got the call on our office phone, I put the client on hold, entered the extension, spoke to the person on the extension, hit the transfer button, BUT the call came back to me instead of transferring to the extension. After 3 failed attempts I took the client's number and so her sales rep could call back.

Sounds like many customers experience this issue. Please investigate and resolve the problem now and post the solution where it is easy to find. Thank you.