New Contributor
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2 Messages
Polycom 311 phone & Be anywhere
We have noticed an issue with the Polycom 311 phone only ringing once then straight to voicemail ONLY if the Be Anywhere cell phone is switched off.
So, when the cell phone of the extension, say 110, is turned OFF, the Polycom 311 phone will ring 1 time then go to voicemail. If the cell phone is switched ON, the Polycom 311 phone and the cell phone will ring normally.
I have read that the simultaneous ring and be anywhere app can be an issue. Would this cause the problem?
Gary Groff
Quality Digital Office Solutions
717-293-1950
Comcast_Gabriel
Official Employee
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298 Messages
6 years ago
Hi! Thanks for reaching out. I can certainly help with the phone service concern. Would you mind sending a private message with the last four digits of your account number so I can help?
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Comcast_Gabriel
Official Employee
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298 Messages
6 years ago
Hi! Just checking in to see if you would like me to help with the phone service concern.
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user_Claude
Official Employee
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56 Messages
6 years ago
Great, we are here to assist you when you are ready. Have a great rest of the day.
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Garygroff
New Contributor
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2 Messages
6 years ago
I do.. I am in the office intermittently. I will message you when I can. Thank you!
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user_0cc872
New Contributor
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2 Messages
4 years ago
I know it has been a while. But did you ever get an answer to this issue?
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user_2f2814
New Contributor
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2 Messages
4 years ago
I am curious if we can take one of the phones out of the office and plug it into a ethernet port for a hotspot and it still function like it's in the office or does it have to be on the same network? Looking to work remotely and assist in phone answering without forwarding to my cell phone.
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user_2f2814
New Contributor
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2 Messages
4 years ago
I am looking to work remotely without forwarding to my cell. Can one of the office phones be plugged into a ethernet hotspot port and still work as if it is in the office or does it have to be on the same network?
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