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Garygroff's profile

New Contributor

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2 Messages

Friday, November 9th, 2018 12:00 PM

Polycom 311 phone & Be anywhere

We have noticed an issue with the Polycom 311 phone only ringing once then straight to voicemail ONLY if the Be Anywhere cell phone is switched off.

 

So, when the cell phone of the extension, say 110, is turned OFF, the Polycom 311 phone will ring 1 time then go to voicemail. If the cell phone is switched ON, the Polycom 311 phone and the cell phone will ring normally.

 

I have read that the simultaneous ring and be anywhere app can be an issue.  Would this cause the problem?

 

Gary Groff

Quality Digital Office Solutions

717-293-1950

Official Employee

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298 Messages

6 years ago

Hi! Thanks for reaching out. I can certainly help with the phone service concern. Would you mind sending a private message with the last four digits of your account number so I can help?

Official Employee

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298 Messages

6 years ago

Hi! Just checking in to see if you would like me to help with the phone service concern.

Official Employee

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56 Messages

6 years ago

Great, we are here to assist you when you are ready. Have a great rest of the day. 

New Contributor

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2 Messages

6 years ago

I do.. I am in the office intermittently.  I will message you when I can.  Thank you!

 

New Contributor

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2 Messages

4 years ago

I know it has been a while.  But did you ever get an answer to this issue?

New problem solver

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71 Messages

@user_0cc872 Hey there. We can look into this for you. Please send us a message by selecting the chat icon in the top right-hand corner. Then search Xfinity Support. We'll be there to help. 

I no longer work for Comcast.

New Contributor

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2 Messages

4 years ago

I am curious if we can take one of the phones out of the office and plug it into a ethernet port for a hotspot and it still function like it's in the office or does it have to be on the same network? Looking to work remotely and assist in phone answering without forwarding to my cell phone.

New Contributor

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2 Messages

4 years ago

I am looking to work remotely without forwarding to my cell. Can one of the office phones be plugged into a ethernet hotspot port and still work as if it is in the office or does it have to be on the same network?