Connection Issue for our VoiceEdge phone

@Comcast_Orlando​ I just reset the voice modem, but the situation remains. Is there any other way to solve this issue?

@Boft123 i would also try checking all the connections to make sure everything is securely plugged & finger-tight. If all looks great  I can try some remote trouble shooting on my end. So if you still have the issues 

send our team a direct message with your full name, company name and full address. Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

@Comcast_Orlando​ There is no "Xfinity Support" from the drop-down list.

@Boft123  you should see a option to send us a private message

@Comcast_Orlando​ I'm in "Direct Messaging" page and try to type in "Xfinity Support", it shows "No results found".