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New Contributor

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21 Messages

Thursday, October 5th, 2023 2:49 PM

Polycom Web Utility Password Change

Hello, I am new at my job and need to change our web utility password when I log into our Polycom's IP. I have tried the defaults of 456 and 283 and 123 and they do not work. No one here knows what it could be

Official Employee

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59 Messages

1 year ago

Have you tried doing a factory rest on the modem to see if set up the default settings?

 

New Contributor

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21 Messages

Yes and still won't accept the defaults

Official Employee

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59 Messages

1 year ago

Those reset can be tricky, generally you want to hold down the reset button for 1 minute, how long did you hold down for ?

 

New Contributor

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21 Messages

I work in a skilled care facility, I cannot take the phones down

Official Employee

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59 Messages

can you please try admin for the user id & admin for the password again to see if lets you in