New Contributor
•
10 Messages
New Battery for Comcast Busines Voice Modem
Hello,
I received a letter via postal mail from Comcast stating our battery backup needed to be replaced and to visit https://www.comcastsupport.com/tools/EmtaBatteryManagement/Start.aspx for a free replacement. However when I go to this site and enter our main telephone number and our account number, it says the information provided doesn't match Comcast's records. Please advise. Thanks!
Accepted Solution
CC_Jacob
Official Employee
•
869 Messages
11 years ago
Hello SamRU,
Sorry to hear that the link is giving you that error. Can you please send me a private message with your account number so we can get a replacement battery sent to you?
Thank you
0
0
Accepted Solution
CC_Jacob
Official Employee
•
869 Messages
10 years ago
I'll see if I can get one, the tool we use sends it via USPS so there typically isn't a tracking number but I'll see what I can find.
0
0
SamRU
New Contributor
•
10 Messages
10 years ago
After two PM's on 3/3 and 3/10 I have still received no reply...
0
0
SamRU
New Contributor
•
10 Messages
10 years ago
Thanks! Any chance you could PM me a tracking number?
0
0
CC_Jacob
Official Employee
•
869 Messages
10 years ago
A new battery has been sent to your location, sorry for the delay.
0
0
SamRU
New Contributor
•
10 Messages
10 years ago
Okay, thanks. Unfortunately, I've always found USPS tracking to be pretty unreliable anyway (or at least out of date).
0
0
SamRU
New Contributor
•
10 Messages
10 years ago
Will do. Thank you.
0
0
CC_Jacob
Official Employee
•
869 Messages
10 years ago
Yes unfortunately after some digging I could not find a tracking number for it. If you don't receive it by the end of next week so the 10th please let me know.
Thank you
0
0
AlterTone
New Member
•
1 Message
10 years ago
I have the same problem - browser says cannot find server - and so I cannot order my replacement battery.
0
0
Agrium
New Member
•
1 Message
10 years ago
0
bigblock403
New Member
•
1 Message
10 years ago
I also recieved an email saying Comcast would send a free replacement battery but when I click on the link and enter account number and phone number, it says "cannot find web page". Please just send us a new battery. Trying to run a business, do not have time to jump through hoops.
0
0
sar5w
New Member
•
1 Message
10 years ago
I also have not been able to go through the linked site to get my battery. Please send one to me and email tracking info when it is sent.
0
0
CC_Jacob
Official Employee
•
869 Messages
10 years ago
Hello sar5w welcome to the forum,
I got a new battery sent your way, it should be there within a week or 2. Unfortunately I did not receive any tracking information for it. If you don't receive within 2 weeks please let me know.
0
0