Business Voice
Comcast Business high-quality Voice over IP service support
New problem solver
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7 Messages
Thursday, January 28th, 2016
Call History gone
For about the last 24 hours, all call history for all our lines is gone ("There is no call history available").
Is this a known issue, or something specific to my account?
Question
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Updated
10 years ago
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Responses
AAAMobilitySolutions
New Member
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3 Messages
10 years ago
My call history is gone also on my Comcast Business account.
Msg -
There is no call history available.
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palmbeach
New Member
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1 Message
10 years ago
Mine too.
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Kenco
New Member
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3 Messages
10 years ago
Mine too, but I never used this feature before.
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CC_Jacob
Official Employee
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869 Messages
10 years ago
If any of you are still having issue pulling call records after following these steps, please let me know.
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CC_Jacob
Official Employee
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869 Messages
10 years ago
Hello Grantdi,
Within the business portal under the phone tab you should now be able to view your call records. I'm not sure why it is not pulling from before February, but if you need call records from before then follow these steps:
1)Go to the legacy(old) voice portal
2)Login using your phone number and CPNI pin
3)Click on call the call history tab:
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