Comcast Business Support Community

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Internet is down and I can't get support

Internet service dropped at 9am on Thursday. Everything appears to be working but diagnostics indicates that the router is offline. Tried all the troubleshooting steps with no luck. Can't call Comcast, after going through all thier prompts you are notified that 800-COMCAST is no longer in service. T

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@Comcast_Erika Thank You. I have direct messaged Comcast Business as instructed. I also upload the service status center screen shot indicating there are no outages (Green Check Mark) and the alert message which indicated "At least one of your busi

U

Internet is down and I can't get support

Internet service dropped at 9am on Thursday. Everything appears to be working but diagnostics indicates that the router is offline. Tried all the troubleshooting steps with no luck. Can't call Comcast, after going through all thier prompts you are notified that 800-COMCAST is no longer in service. T

U

@Comcast_Erika This response does not help me to understand the issue? The website says your phone system is down. It also shows there are not reported outages in my area. I am trying to learn if this is a service outage or equipment failure. I can'

U

Internet is down and I can't get support

Internet service dropped at 9am on Thursday. Everything appears to be working but diagnostics indicates that the router is offline. Tried all the troubleshooting steps with no luck. Can't call Comcast, after going through all thier prompts you are notified that 800-COMCAST is no longer in service. T

173

2

Internet is down and I can't get support

Internet service dropped at 9am on Thursday. Everything appears to be working but diagnostics indicates that the router is offline. Tried all the troubleshooting steps with no luck. Can't call Comcast, after going through all thier prompts you are notified that 800-COMCAST is no longer in service. T

173

2