Comcast Business Support Community

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Why is it this hard to ask about a plan upgrade without being called?

I am currently on an ancient Business Internet Deluxe 50 plan. I saw a link saying that for internet only customers, which I am, I can adjust the speeds online.But clicking the link that was presented resulted in a 'something went wrong' page and goes back to the account home page.I see that Busine

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Why is it this hard to ask about a plan upgrade without being called?

I am currently on an ancient Business Internet Deluxe 50 plan. I saw a link saying that for internet only customers, which I am, I can adjust the speeds online.But clicking the link that was presented resulted in a 'something went wrong' page and goes back to the account home page.I see that Busine

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Received replacement modem, /very/ displeased with receiving a discontinued refurbished device.

In a previous post, https://forums.businesshelp.comcast.com/conversations/equipment/time-to-get-a-replacement-for-the-old-smcd3gccr/633cf41548c60d55e60592dc , I asked about replacing my old SMCD3G as it was starting to randomly lock up, requiring a power cycle.Getting a replacement was painless, cre

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@Comcast_Stephanie I did so, and it again was painless and ended up better than I expected. Not only did the field tech bring the current modem, but also mentioned and handed me rack ears for it, which I promptly used to put the modem in my rack.&n

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Time to get a replacement for the old SMCD3G-CCR?

I have a SMC SMCD3G-CCR with five static IP's, routing/firewalling is handled by an external device (the SMC doesn't have the memory/grunt to deal with my stack).Recently, the SMC has started randomly 'hanging'. My firewall stops being able to ping the public facing IP assigned to the modem, and tr

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Please see https://forums.businesshelp.comcast.com/conversations/equipment/received-replacement-modem-very-displeased-with-receiving-a-discontinued-refurbished-device/6345e3bb2ff2c6658900b620

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Received replacement modem, /very/ displeased with receiving a discontinued refurbished device.

In a previous post, https://forums.businesshelp.comcast.com/conversations/equipment/time-to-get-a-replacement-for-the-old-smcd3gccr/633cf41548c60d55e60592dc , I asked about replacing my old SMCD3G as it was starting to randomly lock up, requiring a power cycle.Getting a replacement was painless, cre

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Received replacement modem, /very/ displeased with receiving a discontinued refurbished device.

In a previous post, https://forums.businesshelp.comcast.com/conversations/equipment/time-to-get-a-replacement-for-the-old-smcd3gccr/633cf41548c60d55e60592dc , I asked about replacing my old SMCD3G as it was starting to randomly lock up, requiring a power cycle.Getting a replacement was painless, cre

442

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Time to get a replacement for the old SMCD3G-CCR?

I have a SMC SMCD3G-CCR with five static IP's, routing/firewalling is handled by an external device (the SMC doesn't have the memory/grunt to deal with my stack).Recently, the SMC has started randomly 'hanging'. My firewall stops being able to ping the public facing IP assigned to the modem, and tr

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Well, the replacement arrived today. Kudos for the ease and quick shipping. However, I have questions and some grumbles which I will be putting into another post.

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Time to get a replacement for the old SMCD3G-CCR?

I have a SMC SMCD3G-CCR with five static IP's, routing/firewalling is handled by an external device (the SMC doesn't have the memory/grunt to deal with my stack).Recently, the SMC has started randomly 'hanging'. My firewall stops being able to ping the public facing IP assigned to the modem, and tr

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@Comcast_ThomasE "Xfinity Support" doesn't exist in the direct message drop down. "Comcast Business" does. Message sent to that group.

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Time to get a replacement for the old SMCD3G-CCR?

I have a SMC SMCD3G-CCR with five static IP's, routing/firewalling is handled by an external device (the SMC doesn't have the memory/grunt to deal with my stack).Recently, the SMC has started randomly 'hanging'. My firewall stops being able to ping the public facing IP assigned to the modem, and tr

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Time to get a replacement for the old SMCD3G-CCR?

I have a SMC SMCD3G-CCR with five static IP's, routing/firewalling is handled by an external device (the SMC doesn't have the memory/grunt to deal with my stack).Recently, the SMC has started randomly 'hanging'. My firewall stops being able to ping the public facing IP assigned to the modem, and tr

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