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SecurityEdge - Unable to Disable Malware and Phishing Protection

I am unable to disable SecurityEdge's Malware and Phishing Protection at https://securityedge.comcast.com/. The option is grayed out:

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SecurityEdge - Unable to Disable Malware and Phishing Protection

I am unable to disable SecurityEdge's Malware and Phishing Protection at https://securityedge.comcast.com/. The option is grayed out:

No, it is NOT helpful because it does not contain even a non-working (let alone: a working) answer on how to solve the problem.

I have the same problem (Malware & Phishing Protection is ON and cannot be turned OFF) Also why is it that the reps are always asking for direct message? Why the cloak and dagger? Can't you just answer the question for everyone to see?

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