Comcast Business Support Community

never received my bill

I never received my September 2018 bill. also, my account shows I'm past due on my last bill even though it was paid on August 2, 2018. Now I have a late charge. I don't think I should have to pay a late charge since I never received my bill.

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not getting bill

rec'd bill today. said was past due. haven't gotten bill previously. now i'm paying a late charge because you did not send bill.

I have this problem too. I never received my September 2018 bill. also, my account shows I'm past due on my last bill even though it was paid on August 2, 2018. Now I have a late charge. I don't think I should have to pay a late charge since I never

paid bill online, but my account still shows unpaid (and overdue)

Hi, I paid my bill online through my banking website several days ago, but my account overview still shows my bill as unpaid. I can provide proof of payment from my bank if required. Can you please help? thanks.

ok. When I went through the automated phone system, the billing amount stated to me was accurate. I was out of town for a few days and could not check my billing page, but today it does show a recent payment in the amount I had paid. But the amount s

paid bill online, but my account still shows unpaid (and overdue)

Hi, I paid my bill online through my banking website several days ago, but my account overview still shows my bill as unpaid. I can provide proof of payment from my bank if required. Can you please help? thanks.

Yes, I am. It still does not show that I paid my bill. My bank does show that the payment went through almost a week ago.

paid bill online, but my account still shows unpaid (and overdue)

Hi, I paid my bill online through my banking website several days ago, but my account overview still shows my bill as unpaid. I can provide proof of payment from my bank if required. Can you please help? thanks.

Hi. Thank you, but it's been more than 24 hours. it's been several days.

new account, being charged for a modem I don't have

My bill is showing a 9.99 charge for equiptment rental, but I am providing my own modem... how do I get this charge removed? I don't see any method for contacting billing anywhere. Thanks!

thank you!

Hello SarahConner welcome to the forum. The equipment charge has been removed off of your account. This adjustment will show up on you next bill. Thank you

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paid bill online, but my account still shows unpaid (and overdue)

Hi, I paid my bill online through my banking website several days ago, but my account overview still shows my bill as unpaid. I can provide proof of payment from my bank if required. Can you please help? thanks.

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new account, being charged for a modem I don't have

My bill is showing a 9.99 charge for equiptment rental, but I am providing my own modem... how do I get this charge removed? I don't see any method for contacting billing anywhere. Thanks!

I have this same problem. I have supplied my own modem/wireless gateway, but I'm being charged a monthly equipment fee. Can you please remove this charge? Thanks.