Comcast Business Support Community

View On-hold of other lines

We have BVE and have 3 users in a hunt group. When one user gets a call and puts it on hold, nobody else is able to see that there is a call on hold besides that person. Is there a way to get others to be able to see who is on hold?

From what the tech from Customer Care is saying, we cannot manage this online at all and any changes must be sent through them for a change of service ticket. Any thought as to why they would say that but your information is different? (I do not hav

View On-hold of other lines

We have BVE and have 3 users in a hunt group. When one user gets a call and puts it on hold, nobody else is able to see that there is a call on hold besides that person. Is there a way to get others to be able to see who is on hold?

I have to call in to get the feature enabled first. Why I have to request a free feature to be added to the account after initial setup, I do not know.

Plantronic Headset compatibility

I have a PDF of compatibilities for our Polycom phones from Comcast Business VoiceEdge (VVX 500 and 335) and it states that the Supra Plus headsets are supported and U10p variant QD/ED cable is supported. I ordered these: http://www.newegg.com/Product/Product.aspx?Item=9SIA19P0UM5897 - U10P-S19,

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View On-hold of other lines

We have BVE and have 3 users in a hunt group. When one user gets a call and puts it on hold, nobody else is able to see that there is a call on hold besides that person. Is there a way to get others to be able to see who is on hold?

It sounds like I need to get the Shared Call Appearance with Multiple Call Arrangement' features enabled for our users for this sort of feature. I have sent off the request to our rep.

View On-hold of other lines

We have BVE and have 3 users in a hunt group. When one user gets a call and puts it on hold, nobody else is able to see that there is a call on hold besides that person. Is there a way to get others to be able to see who is on hold?

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