Comcast Business Support Community

How do you setup text/email outage alerts?

Comcast *Business* has been *heavily* advertising the ability to setup text/email outage alerts on the Golf channel for several months. So, today I register my business account on the business portal and I can't find outage alerts setup ANYWHERE on the portal. I talked to two reps that werent even a

I wanted to follow up with some additional information that I received today. According to a careful TV watching observer there is fine print at the bottom of the TV screen that says "For ethernet cusomters only." I have seen the commercial many ti

How do you setup text/email outage alerts?

Comcast *Business* has been *heavily* advertising the ability to setup text/email outage alerts on the Golf channel for several months. So, today I register my business account on the business portal and I can't find outage alerts setup ANYWHERE on the portal. I talked to two reps that werent even a

Hello, thank you for your reply. I was able to find and enable text alerts on my account. However, there is no mention anywhere (that I can find) about being alerted to service outages as the frequent Comcast tv commercial claim. We are expecting

How do you setup text/email outage alerts?

Comcast *Business* has been *heavily* advertising the ability to setup text/email outage alerts on the Golf channel for several months. So, today I register my business account on the business portal and I can't find outage alerts setup ANYWHERE on the portal. I talked to two reps that werent even a

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Can we get an outage reporting system like residential has?

With the constant conectivity issues, it seems silly that we have no way of reporting or checking on outages as "buisness" customers. Even somthing like the SMS system residential customers have would be welcome. Without it, we have to rely on external services like down detector.

Wow, thats great. Does it still work? Can you share that phone number? TIA