Comcast Business Support Community

DISCONNECT BILLING DISPUTE

We cancelled our comcast business internet June 04, 2024, filled out the disconnect request that same day, received an acknowledgement. I paid my bill in advance to June 15, 2024. I then received a bill for services from June 15, 2024-July 14, 2024, which I did not pay because I have already paid i

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DISCONNECT BILLING DISPUTE

We cancelled our comcast business internet June 04, 2024, filled out the disconnect request that same day, received an acknowledgement. I paid my bill in advance to June 15, 2024. I then received a bill for services from June 15, 2024-July 14, 2024, which I did not pay because I have already paid i

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Business Voice "System Unavailable"

Recurring problem..... Customer calls us they get a message system unavailable...... customer thinks we're out of business... EQUALS loss of business. I have called on this numerous times. Still happening. Need to speak to someone high up in the company to resolve this issue. Comcast says give me nu

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Line issues? Dropped calls, unvailables

Lately, I'd say within the past month, we've been having on and off issues with calls being dropped. Normally we chalk it up to the customer losing reception on their end, but we've had some strange occurances. For example: two customers on hold both dropping simultaneously. We've also had two repor

We keep getting "System Unavailable". Automated messages on our business line which is causing loss of business. Customers, especially new clients think our business has closed and are going elsewhere. This has been going on for months, maybe even a