Comcast Business Support Community

PTR Request

Need help with a PTR request

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Cannot get new firewall to connect to Comcast internet

We are in the process of changing firewalls (from SonicWall to Fortinet) and cannot get the new firewall to communicate with the internet. Not sure if we are missing something in the firewall settings or if the new firewall needs to be registered with Comcast in order to work. We're able to get the

I'm trying to use the same IP addresses that are stored in the SonicWall. Our WAN IP ends with .x1 while the static route IP ends with .x2. Since you asked this question I'm assuming that the Fortinet firewall does not need to be registered but rathe

Cannot get new firewall to connect to Comcast internet

We are in the process of changing firewalls (from SonicWall to Fortinet) and cannot get the new firewall to communicate with the internet. Not sure if we are missing something in the firewall settings or if the new firewall needs to be registered with Comcast in order to work. We're able to get the

Yes we have a static IP address

Cannot get new firewall to connect to Comcast internet

We are in the process of changing firewalls (from SonicWall to Fortinet) and cannot get the new firewall to communicate with the internet. Not sure if we are missing something in the firewall settings or if the new firewall needs to be registered with Comcast in order to work. We're able to get the

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