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CMC_Employee

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February 13th, 2020

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CMC_Employee
posted a question

March 17, 2020

5 years ago

Call flow:Call comes into main phone number to Primary hunt group (9000). Call goes unanswered after 10 seconds and rolls to the Secondary hunt group (9001). Our Secondary hunt group has 7 people. However due to the "work at home" policy all secondary hunt users in the group set to be forwarded when

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February 13, 2020