‎mhanley | Comcast Business Support Community

Issues with Zoom - Late September 2022

Hello, over the past 3 weeks (starting in late September 2022) I have been experiencing audio delays using Zoom. The week of September 19 was fine but then starting around September 26, 2022 for past 3 weeks it has been bad. I tried connecting directly to the Comcast Business modem (a Technicolor CG

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Issues with Zoom - Late September 2022

Hello, over the past 3 weeks (starting in late September 2022) I have been experiencing audio delays using Zoom. The week of September 19 was fine but then starting around September 26, 2022 for past 3 weeks it has been bad. I tried connecting directly to the Comcast Business modem (a Technicolor CG

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SecurityEdge - Unable to Disable Malware and Phishing Protection

I am unable to disable SecurityEdge's Malware and Phishing Protection at https://securityedge.comcast.com/. The option is grayed out:

I just don’t understand why we cannot turn this setting off. So frustrating.

SecurityEdge - Unable to Disable Malware and Phishing Protection

I am unable to disable SecurityEdge's Malware and Phishing Protection at https://securityedge.comcast.com/. The option is grayed out:

Thank @Comcast_Heather. I did send a message to @Comcast_Antoine originally. I posted a new PM to @Comcast Business (I did not find Xfinity support in the To: list). Is that the right thing to do?

SecurityEdge - Unable to Disable Malware and Phishing Protection

I am unable to disable SecurityEdge's Malware and Phishing Protection at https://securityedge.comcast.com/. The option is grayed out:

@Comcast_Antoine Any updates on this? Thank you, -Mike

SecurityEdge - Unable to Disable Malware and Phishing Protection

I am unable to disable SecurityEdge's Malware and Phishing Protection at https://securityedge.comcast.com/. The option is grayed out:

@Comcast_Antoine I have tried rebooting the modem and I checked to see if there are any settings on the modem itself but I didn't see anything.

SecurityEdge - Unable to Disable Malware and Phishing Protection

I am unable to disable SecurityEdge's Malware and Phishing Protection at https://securityedge.comcast.com/. The option is grayed out:

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SecurityEdge - Unable to Disable Malware and Phishing Protection

I am unable to disable SecurityEdge's Malware and Phishing Protection at https://securityedge.comcast.com/. The option is grayed out:

1.4K

6

DHCP6-PD seems to be ignored?

I have a Cisco DPC3939B modem/router from Comcast, and am trying to get the IPv6 support working. I would like to have it delegate me a /64 from the /56 the website lists, but can only get it to hand out single IP addresses. The PD request appears to be ignored. To get IPv6 working I've had to set

Were you able to get this working? I have been trying to get help on this for a few months and my ticket went cold:https://forums.businesshelp.comcast.com/t5/IPV6/Comcast-Static-IPv6-Setup-on-UniFi-Security-Gateway-4P/td-p/41901 -Mike

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