Yes, this is frustrating with the new app. Most of my staff are continuing to use the legacy app until it expires, but I deleted mine.  I am having to call them from my cell phone to their cell phone to make sure they can take the call.So annoying!

On the old Softphone system you were able to do a soft transfer / consultative transfer where you called the recipient and asked if they were available then transferred the original call. Is this possible in the new app? And how do you get this done? We have tried many ways and each time the call im