can't find channel line up

Hello,

When I click "View Channel Lineup" in my account, I don't see anything. I've tried using the chat feature and calling to get this information but have not gotten anywhere. How do I find out what channels I have?

Sonya

Responses

Comcast_Gabriel

Official Employee

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308 Messages

2 months ago

user_e63465, Hi there! Thanks for reaching out. I can definitely understand the importance of seeing your channel line up as a video subscriber myself. You've come to the right place. Over social media, we are a team of specialized experts dedicated to resolving channel lineup concerns such as this. We can help. When viewing your channel lineup, did you enter your address like in this link here?

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user_e63465

New Member

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5 Messages

@Comcast_Gabriel Yes, it shows me the channels that are available under each plan but it doesn't show me how to find a particular channel. For example CSpan is available under every plan but it doesn't tell me to go to channel 848 to get CSpan or whatever the number is.

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2 months ago

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Comcast_Adrienne

Official Employee

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46 Messages

Hmm, that is certainly strange @user_e63465! We appreciate you sharing those details with us. Just to confirm, are you logged into your account online when accessing that link? If so, can you clear your browsers cache and cookies? And then try again?

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2 months ago

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user_e63465

New Member

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5 Messages

Yes, I am logged in. I cleared my browser's cache and cookies and tried again and got the same results. I click "View Channel Lineup" and it says "TV Channel Lineup." Under that, there is a search window that says "Channel Name." Below that there is a row that says "Icon," "Name" and "Number." Below that, it says "No results found." The upper righthand corner has a button that says "Upgrade Service."

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2 months ago

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Comcast_Adrienne

Official Employee

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46 Messages

Thank you so much for sharing those details with us, @user_e63465! I would like to take a look further into the account with you. Can you please send us a DM to get started?

Please send us a DM with your full name and address to Comcast Business.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.
As you are typing a drop-down list appears. Select "Comcast Business" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

EDIT: Updated spelling

(edited)

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2 months ago

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user_e63465

New Member

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5 Messages

I did this some time ago. However, I will do it again.

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1 month ago

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user_3d0e5b

New Contributor

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1 Message

2 months ago

We have a business restaurant and used to be able to change our tvs with a ipad. We have 28 tvs... I was told that the app was discontinued to do this. Is this true?

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Comcast_Dilary

Official Employee

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24 Messages

user_3d0e5b Thanks for your comment. The Xfinity TV Remote app was retired on February 11, 2025 and is no longer available for download. Is this the app you're referring to?

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2 months ago

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