New Member
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1 Message
Bulk account care home for the elderly
I operate a residential care facility for the elderly. we currently have comcast small business internet and 10+ motorola tv boxes for the private residential rooms. it has been difficult to try and upgrade or make changes to the tv service (specifically to try to get x1 boxes and/or change each room to a separate private residential account) due to the fact we do not have designated addresses for each room, only one address for the entire building/facility. I finally was able to get a 'house smart' ticket in an attempt to get a tech out but have not had any updates after 5 days. any help would be much appreciated.
Comcast_Eric
Official Employee
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39 Messages
28 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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