Sharepoint Access Denied for Admin (me)

Thank you.

I am actually using the link from My Account each time. This has occured with Chrome 35, Internet Explorer 11 and Firefox 29. All lead to the same end. Again, to be clear, my login is not being rejected. I just seem to have lost all rights to the sharepoint site that I am administrator of.

Hello sbassett,

Based on these information this will require a more indept troubleshooting to fix it.

Can you send me the following information via private message?

1. Your full name

2. Your account number

3. Your primary account's UID

Thank you

This information has been sent. Thank you for your time.

Hello kirkley,

Welcome to the forum.

The community would like to help but can you clarify a few item for us?

1. What is the Internet browser you were using to access it?

2. Do you know when this issue started?

3. Have you try to access the share point site on a different network?

Thank you

Hey Jon.  Thanks for the response.  All browsers that are updated to the most recent versions. Tried on pc and mac, deleted all cache, history etc.. The issue started after the recent migration/upgrade.  Yes, I have tried on different networks. 

Jon, thanks.  I received a call from the ticket I logged the other day saying it was resolved.  I test it and it works.  Thanks.

Kirkely,

Thank you for the update and glad to hear that this issue has been addressed.

If you have any other question or can help another community member, please post!

I am having the same issue, but with a new business account. The regional support team was finally able to get the Sharepoint option to show up in my account portal, but now when I click the link, I get the "access denied for user" error message. I've tried logging in with different browsers on different computers.

When I called support, I was told there was nothing they could do, and that I'd have to call Microsoft.

Hi Jon,

I'm set up with my own domain, and login with that email address. It is possible that I tried to activate Sharepoint before adding the custom domain. There were some issues with my account initially--something about servers not syncing up? 

Come to think of it, I'm unable to set up a website with my custom domain, so maybe it is a domain-related issue?

Thank you

-Daniel

Hello DHPhotography,

Welcome to the forum.

The community would like to help, but can clarify a few items for us?

1. When you activated the MyAccount did you create a "comcastbiz.net" email address?

2. Have you ever tried to activate the share point site prior to using the current email address?

Thank you

Daniel,

Thank you for trying that troubleshooting, I appreciate it and glad to be of assist.

Based on the result, this is appears to be sync issue on the email account and the server.

Server is asking for a credential which this account cannot provide.

Do you happen remember what was your "original" email address was when you were trying to activate the Share Point Site?

Additionally do you remember what the Share Point site's name was?

For the webhosting part:

That is a good sign.

You actually do want to select the comcastbiz.net to activate the webhosting.

Consider the comcastbiz.net domain as the "based" of your domain where you build everything on it.

Everything that is built on the comcastbiz.net will be mirrored on your domain.

Thank you

Hello Daniel,

Good conversing with you through the private messaging.

As we have discussed this issue stems from how your MyAccount was activated and the remedy is to either start from the beginning or have us try a re-sync it using a comcastbiz.net UID.

We appreciate your patience and if you have any other question or can help the community, please post.
We look forward to your presence in the forum!


Thank you