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New Member

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5 Messages

Saturday, October 9th, 2021

securityedge missing site data, is it down?

"No data available" is all it shows for most frequent sites for the last 24 hours. What's up??

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Official Employee

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92 Messages

4 years ago

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. Please send me a Peer to Peer message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Peer to peer chat" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

New Member

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5 Messages

@Comcast_Dena

Is "Direct Messaging" the same as "Perr to peer chat"?

There is no user "Xfinity Support" in the drop-down.

Official Employee

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92 Messages

I do apologize for the delay! Yes please send us a message so that I can assist you.

New Member

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5 Messages

How?? There's still no such user listed, even YOU aren't listed!

Contributor

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13 Messages

I apologize for the confusion!
"To send a "Peer to peer" / "Private chat message" message to "Comcast Business":
  • Click "Sign In" if necessary
  • Click the "Peer to peer chat" icon or https://comca.st/3iL6F0a
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
  • - As you are typing a drop-down list appears. Select "Comcast Business" from that list
  • - An "Comcast Business" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it"

I no longer work for Comcast.