Reset Gateway password

2 weeks ago there was an issues with DNS with Comcast I was down for 3 days when service was restored it worked fine for about a day.

I intermittently cannot resolve DNS I can get to sites only by IP my modem is in bridge mode and have been locked out.

I need to have the password reset so the question is can this be done by Comcast support remotely or do I have to default the modem?

Thank you

Responses

Accepted Solution

CC_John

Retired Employee

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1.9K Messages

11 years ago

Hi FDM. Comcast Technicians cal always access the gateways remotely for configuration changes. As your gateway currently has a static assignment with LAN DHCP disabled (

The gateway username/password has been set to the defaults. .

Thank You

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Accepted Solution

Comcast_Jon

Administrator

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1.5K Messages

10 years ago

Hello buckyspizza,

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.

Thank you

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FDM

New Member

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2 Messages

11 years ago

Thank you.

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buckyspizza

New Member

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1 Message

10 years ago

Could you please reset gateway password to factory thank you.

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