replace old modem

i have an older modem (10 years ago when i signed up, the new modems didn't handle fixed ip numbers (i have 5)) lately every couple of weeks my modem locks up. Question , do the new modems handle fixed IP# properly , and if so , can i get a replacement.

Responses

CC_MartinB

Recognized Contributor

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15 Messages

4 years ago

Hey there, @lonniedjackson

Thanks for posting your questions here on our business forums. Do you currently rent a modem or own your own? Most will have rented from us which you can swap at a service center or we can look into a different way to get a swap for you.

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lonniedjackson

Contributor

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12 Messages

4 years ago

it's rented , a SMCD3G . i was told that any modem i bought that would work for Comcast was a proprietary modem and was probably stolen and would be illegal to use.

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CC_MartinB

Recognized Contributor

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15 Messages

Sometimes certain levels of service require you to rent from us. That does happen from time to time, where a modem that we rent out is sold to another customer which causes a lot of issues. Let's take a look into your account together. Can you please send us a private message with your full name, business name, and service address?

I no longer work for Comcast.

4 years ago

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lonniedjackson

Contributor

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12 Messages

4 years ago

i am sorry , how do i send a private message to you ? i select your name but it just brings up posts.
Thank you.
Lon

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CC_JosephC

Problem solver

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43 Messages

No worries! We know this can be a bit confusing. You will actually not want to select an agent name rather the Xfinity support handle directly. Start by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

I no longer actively support the Comcast Business Forum

4 years ago

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lonniedjackson

Contributor

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12 Messages

4 years ago

guess i am getting old , were is the Xfinity support handle ? i am using the web page on a pc.

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CC_JosephC

Problem solver

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43 Messages

Ok not a problem! When you select the "chat" icon on the top right of the page, there should then be a dropdown that allows for you to select the Xfinity Support handle itself (not an agent name) to start a message. Are you able to view this option by chance? Thanks once again for bearing with us through this process!

I no longer actively support the Comcast Business Forum

4 years ago

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lonniedjackson

Contributor

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12 Messages

4 years ago

when i select peer-peer chat it takes me to the conversations page , with previous chats i have done. the only drop down i can find just lets me select ignored or unread conversations. am i on the wrong chat page ?

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CC_JosephC

Problem solver

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43 Messages

Ok, sorry again for any hassle here. Have you tried clearing out your cache and cookies from your web browser since you mentioned you are on a PC? I would first give this a try and then reload the page to see if you have access to creating a new private chat using the same method. Thanks once again for all your patience!

I no longer actively support the Comcast Business Forum

4 years ago

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lonniedjackson

Contributor

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12 Messages

4 years ago

so i tried another browser (was using edge, and edge doesn't allow clearing of individual cookies) , Firefox show the same peer-peer page with the same options as i was getting under Edge. can you give me a link as to were i should be going ?

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CC_JosephC

Problem solver

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43 Messages

Ok, shoot, that is very strange as we have not come across this issue previously however, I would also try a quick clearing of your cache and cookies within Firefox to see if that helps. Thanks also for providing the screenshot for us! I'm also reaching out to my support team on the backend for additional guidance as we don't have a direct FAQ list for this process in play. I apologize greatly once again for the hassle! In the meantime, you're also welcome to reach out to our wonderful Business Support team via phone at 1-800-391-3000 while we have this matter investigated in more depth.

I no longer actively support the Comcast Business Forum

4 years ago

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lonniedjackson

Contributor

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12 Messages

4 years ago

is this were i need to send my name and address to ??

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CC_JosephC

Problem solver

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43 Messages

Thanks for the new screenshot and yes, I believe that would be our support handle. Can you try sending a message from there and see if it works out ok? Thanks again for your time.

I no longer actively support the Comcast Business Forum

4 years ago

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lonniedjackson

Contributor

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12 Messages

4 years ago

ok, sent a message to support.

sorry for being a thicky.

lon

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CC_MartinB

Recognized Contributor

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15 Messages

No worries! Lots of new changes have come to our forums regarding messaging. We still have not received anything. Here something else you can try:

"To send a "Peer to peer" / "Private chat message" message to "Comcast Business":

Click "Sign In" if necessary
Click the "Peer to peer chat" icon or https://comca.st/2SGSoY9
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it"

We are here to help you out in anyway we can! :)

I no longer work for Comcast.

4 years ago

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lonniedjackson

Contributor

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12 Messages

4 years ago

ok, sent one to comcast business.

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Comcast_MartinA

Official Employee

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37 Messages

4 years ago

Hey, @lonniedjackson! Thank you again for reaching out to us over our Business Community Forums. We are so happy to have been able to get a technician out to replace your old modem, and solve your concerns. Thanks for being part of the Comcast family. Take care!

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