Please disable XFINITY and xfinitywifi on my modem. It's interfering with my onsite wifi.

Hi,

I'd like someone to disable the xfinity wifi networks on my modem. Tried to do it through 3 different browsers and my phone from within account management and nothing works. It's taking up precious bandwidth.

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CC_Alisha

Contributor

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20 Messages

3 years ago

Hello, @petestorm Thank you so much for posting your question here on our Comcast Business Support Community Forum Page. Sorry to hear you are having troubles disabling the public WiFi Hotspots.

Here are step by step directions on how to disable the WiFi on your modem: https://comca.st/3oF1ZNa Please keep in mind the changes can take 24-48 hours to update on your equipment.

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petestorm

Contributor

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30 Messages

@Comcast_Alisha

Ya, I've seen that before. What I'm saying is that when I view that page one at least 3 diff browsers and even on my phone the settings won't work! I see it on the phone and sliding it to off did nothing as the setting wouldn't stick. On laptop all I get is an ad for SecurityEdge and some Did You Know panel.

(edited)

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3 years ago

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Comcast_Sheila

Official Employee

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23 Messages

@petestorm

Thanks for filling me in, are these issues all happening on the same device? Are you able to try changing the settings from a different device to see if that works?

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3 years ago

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petestorm

Contributor

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30 Messages

Shows up fine on my phone but doesn't work when I try to move the switch. And no, it's not all the same device. I've tried on my Mac with 3 diff browsers and on a Win 10 box on 3 diff browsers. Assuming you guys can just turn it off.

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3 years ago

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CC_JosephB

Recognized Contributor

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27 Messages

@petestorm, if you don't mind, can you send me a DM with a good email? I would be happy to send you an email with a different way of trying things if you are ok with it.

I no longer work for Comcast.

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3 years ago

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petestorm

Contributor

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30 Messages

DM sent 24 hours ago. Can we escalate this? I've seen several threads here that state only comcast can disable this on my gateway. I need it done.

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3 years ago

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