Opening ports 3389 & 7069

Question

I am using the Comcast Business Router. I have 2 servers on my network that need to be accessed thru RDP. One is one the normal 3389 port and the other is on port 7069. I have added the ports in Port Management and setup forwarding to the internal IP addresses for each server under Port Forwarding. When I try to RDP to either server, I get the message that Remote Access Service is not running.

I can RDP locally on the LAN to either server. I also have another remote control program on one server and when I login, the Remote Access Service is running. RDP access is enabled and I have added port 7069 as an inbound rule on the firewall and changed the port number in the registry. The server has been restarted.

What else do I need to do on the Comcast Router to get RDP access to my servers?

knottr · Answer

Were you able to resolve this issue? I just switched to comcast and am having the same issues and am getting no support from Comcast.  If I can't get this resolved within the first 30 days of service, I will be forced to move back to a slower DSL but where I know RDP works. Any help with resolving the issue would be greatly apprciated.

CC_Michelle · Answer

I would like to assist with your port forward concerns. Can you please reach out through private message with the name, address and phone number on the account?

user_ba86c3 · Answer

Michelle can you assist me? Same issue.

Equipment

JLH

Opening ports 3389 & 7069

knottr

CC_Michelle

user_ba86c3

Comcast_ThomasC