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yfz04drt

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1 Message

Thursday, August 25th, 2016 2:00 PM

New modem and cannot connect to cameras

During the recent storms, my modem crashed and was replaced by Comcast. Since then, I cannot connect to my cameras. My installer says I need to open port 80. I can access the modem, but thats where my knowledge ends. Can anyone help?

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Updated 

8 years ago

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tmittelstaedt

Problem solver

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326 Messages

8 years ago

You probably need to do a port-forward from the outside port 80 to the inside dvr the cameras are on, and your dvr/cameras should be statically numbered, etc.  This isn't a job for someone who isn't familiar with the hardware or with networking but it is very simple for someone who is.

 

Your camera installer sounds like a dweeb.  Is he seriously too lazy to come out there and spend 10 minutes logging into your cable modem and setting all this up again?  Find a better camera installer who understands customer service.  And buy a decent UPS that will protect your gear and put your cable modem on it, your installer should have told you to do this when all this was setup.

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