New Member
•
9 Messages
Need to open Support Ticket to setup Port Forwarding
We have a sign outside that we are unable to control from the inside the bank as we normally do - Our outside IT folks relayed the message below and I dont know where to start:
Watchfire believes your Comcast / Xfinity is blocking the connection to the sign. Please open a support ticket with Comcast. Ask them to help configure port triggering on the modem. Support contact should be found on last statement.
The instructions below will cover the settings for setting up Port Triggering to resolve an issue in communications with Watchfire Signs using Broadband Communication using Xfinity services. Comcast Business users will want to apply the same Port Triggering Settings. The Port Triggering rule will only impact services using ports 9400-9443.
Comcast needs to configure the following port trigger settings.
• Service Name: Ignite
• Service Type: TCP
• Trigger From Starting Port: 9400
• Trigger From Ending Port: 9443
• Target to Starting Port: 49152
• Target to Ending Port: 65535
That should enable changing the sign from the bank.
Comcast_Richard
Official Employee
•
47 Messages
4 days ago
Hi there, @Cb1865 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble the bank is having trying to connect to their sign, outside the bank. Please be assured you reached the right person to assist you and get this escalated. Can you please DM me your first and last name, the company name, and account number along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
2
0