Skip to content
Skip to main content
jensenleung's profile
jensenleung
1st Reply
1st Topic

New Contributor

 • 

8 Messages

Wednesday, May 28th, 2025

My APC power backup is beeping and the tech stop by and state it does not offer the UPS replacement any more

Hi. Our APC battery backup unit has started emitting a beeping sound since weekend. The display is showing that the battery is no longer being charged. I call the support and can sent a tech out. But the tech state they no longer replace the APC battery. 

Is that the case? If so what should I do with the UPS? 

Question

 • 

Updated 

5 months ago

 • Edited

53

1

0

Oldest First
Selected Oldest First
Comcast_Linda

Official Employee

 • 

32 Messages

5 months ago

Thanks for meeting us here in our community about the APC power backup, @jensenleung. Sorry to hear it's emitting a beeping sound. Did tech support offer a different option since they no longer replace the APC battery?

6

0

jensenleung

New Contributor

 • 

8 Messages

No other option at all. He left without doing anything

(edited)

Thumbs up

Reply

5 months ago

0

Comcast_ThomasD

Official Employee

 • 

47 Messages

Please let us know if the following article helps, jensenleung. Troubleshoot and replace the battery in your Comcast Business Voice modem. 


 

Thumbs up

Reply

5 months ago

0

jensenleung

New Contributor

 • 

8 Messages

it is not the battery on the modem. The modem don't have batteries a option at all. It is the battery in the APC unit that comes with connections pro.

Thumbs up

Reply

5 months ago

0

Comcast_ThomasD

Official Employee

 • 

47 Messages

 

jensenleung -The process of replacing the battery can vary slightly depending on the specific Xfinity unit you have, but generally it involves opening the battery compartment, disconnecting the old battery, and connecting a new one. 

 

Thumbs up

Reply

5 months ago

0

jensenleung

New Contributor

 • 

8 Messages

Where can I order the batteries?

(edited)

Thumbs up

Reply

5 months ago

0