New problem solver
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21 Messages
Managed Router SRX1500
Hello. Fall 2020 we signed up for the managed router and Comcast installed the Juniper SRX1500. It has been working fine except it’s a magic black box... there is no login, no admin, no reporting, no notifications, no settings, no configuration. People I have asked look at me like I’m asking an unknown question.
Anyone else with this service/device that can share your experience?
Router connects to Ciena 3930 on one end (fiber) and our network switch on the other.
Accepted Solution
user_a0d85c
New problem solver
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21 Messages
4 years ago
Was able to connect with the Active Core support group at Comcast who handles managed SRX routers. Bottom line, there is no access to the router. When you contract this service with Comcast, the whole concept is to put the gateway in the hands on Comcast. There are no alerts, notifications, reporting, etc that can be configured (for the end-user/customer). In the interest of transparency, this is what sales advertised/sold to me, and I accepted, but I still found it hard to believe and was expecting at least some level of access. Case closed.
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Comcast_Gabriel
Official Employee
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298 Messages
4 years ago
Hi, @user_a0d85c! Welcome to the Comcast Business Forums page where we have an awesome community of experts and specialists on stand-by to help with equipment issues over social media! We can definitely help and see what’s going on with that magic black box. In order to research this further, we will just need to pull up the account. To get started, would you mind sending us a private message with your name, address, and account number or a phone number linked to the account by clicking the "message" icon in the upper right page of any forum page. Once you click on that, input our shared handle Comcast Business to send us a private message.
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user_a0d85c
New problem solver
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21 Messages
4 years ago
I'm having a hard time with this question on the PM to Comcast support. The question keeps bouncing from rep to rep based on who's available and no one is addressing the initial question. Is it possible to move away from the PM and address in the message exchange here? That would be my preference, which is how community boards are intended to work. You can validate my credentials in the PM if needed.
(edited)
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user_a0d85c
New problem solver
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21 Messages
4 years ago
Thank you for the answer on separate rings by HG. Please log as a feature request if you are able. Basically an extension which is a member of one or more HGs could have the option to select a different ring tone for each source (direct, HG, HG2, etc.).
Now on to the question on this thread, which is about the managed router / SRX1500.
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user_a0d85c
New problem solver
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21 Messages
4 years ago
@Comcast_Marcos thank you for your reply, but it has nothing to do with my question (I don't have a Comcast modem). Let me state the question again:
"Hello. Fall 2020 we signed up for the managed router and Comcast installed the Juniper SRX1500. It has been working fine except it’s a magic black box... there is no login, no admin, no reporting, no notifications, no settings, no configuration. People I have asked look at me like I’m asking an unknown question. Anyone else with this service/device that can share your experience? Router (SRX1500) connects to Ciena 3930 on one end (fiber) and our network switch on the other."
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