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2 Messages

Tuesday, June 3rd, 2014 9:00 PM

CG3000DCR - change config to block certain downstream channels?

I have a weird issue - I'm on a 25/8 plan, and normally get a steady 30/8. But about 25% of the time my performance crashes down to 1 or 2 Mbps if I'm lucky (sometimes 400Kb/sec or so!). After two site visits not really resolving the issue (including a swap out of an SMC modem), I think I've finally worked it out - there's interference on my cable around 600Mhz, and whenever the modem selects the 603 Mhz downstream channel, it gets a SNR of around 25 and my performance goes into the crapper. If the 603Mhz channel doesn't get a lock, my performance is just fine. I've been watching this over the last few days and it's absolutely consistent. The 597 MHz and 609 Mhz channel also suffer, but their SNRs stay around 33-35. All my other downstream channels get a consistent SNR of 42 dBmV.

 

When I get locked onto the 603Mhz channel, I have to reboot the modem many times until the luck of the draw removes it from the mix. It's super frustrating.

 

I called into tech support today, but the lady was unable to work out how to prevent my modem from picking up the 603 Mhz channel. I've got a tech coming out on Thursday, but I thought I'd ask here if anyone else has either seen something similar, or knows if the config file can be edited to selectively ignore certain downstream channels.

 

 

Accepted Solution

New Member

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2 Messages

11 years ago

Fixed, but we had to work it some. 

 

The actual fault was on the line from the pole to the demarcation on my house -  but the tech first swapped out the router, tested signals, worked with a guy at the head end, the full works. We suspected that it might be the interior wiring to blame, but we were able to run fresh, known-good cable from the demarc to the router, and the poor channel lock was still apparent. 

 

Fresh wiring to the demarc fixed everything, and the 603Mhz channel (and 597 and 609) now have exactly the same SNR as the others, and my download speeds are stable and high.

 

One take-home from this - the tools available to the techs to verify the lines are not good enough to pick up a problem like this. if I hadn't had access to the diagnostics view on the router, and if I didn't keep at it, we would have had multiple service calls and one pissed off customer. It was only through trial-and-error replacement of *everything* that we eventually hit on the fix. That's got to waste tech time.

 

Administrator

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1.5K Messages

11 years ago

Hello Invalid_Login,

 

Welcome to the forum and thank you for sharing this information with the community!

 

We appreciate it and please tell us of your tech call result.

 

 

Thank you

Administrator

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1.5K Messages

11 years ago

Invalid_Login,

 

Great to hear that your connectivity issue has been addressed.

Sometimes as you said trial and error eventually fix the issue by isolating.

 

Thank you again for sharing!