Can you reset the user/pass for our gateway?

Hello elementblue,

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

Thanks.  I'm still having trouble logging in.   Do I need to be connected directly to the gateway?      I have a wireless router connected between the gateway and my computer.   Should I use a hardwired connection?  to the router or directly to the gateway.

thanks.

elementblue,

Yes, you need connect your computer directly to the gateway.

Thank you