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user_515d34
1st Topic

New Member

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1 Message

Tuesday, March 10th, 2026

Bury my line

My internet has been active for 7 months my line has been draped across my yard for 7 months. I try to have it resolved and they send a service technician that say my internet works fine instead of a crew to get the line buried like I have asked for multiple times. I was told within 2 weeks of installation.  I think you must have meant 2 years. I am extremely dissatisfied and will be happy to recommend Comcast as well as they have met my needs

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Updated 

3 days ago

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Comcast_Thomas

Official Employee

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24 Messages

3 days ago

 

user_515d34 Thank you for creating a post and for bringing this line to my team's attention. We can help look into the work order and see what needs to be done to get this properly taken care of. So we can look into this, please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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