Am I doing this wrong?

Question

Am I doing something wrong when I try to get help here? I have sent repeated personal messages to Comcast support people and have failed to get responses!

This has been going on for over a month! Am I sending these messages wrong? It says they are "unread".

VBSSP-RICH · Answer

Hello again, I just sent you a test message to see if you receive it in your OWA email account.

Heather_A · Answer

Thank you.  My problem does not seem to be general messages to the forum.... but private messages to comcast techs. They go unanswered...... and it would appear unread as well!

Heather_A

Am I doing this wrong?

VBSSP-RICH

Heather_A