Static IP Reprovision

Question

We never activated our static IP and have been using DHCP for a couple years. I put the modem in bridge mode and tried setting up static on a new router a couple weeks ago it and it didn't work. The router works on DHCP fine. Can you issue a new IP address to see if a "fresh" number clears the problem?

I called support about this and they told me they'd look into and call me back... they never called back. 😞

Thanks

CC-Michelle1 · Answer

I would like to help with your static Ip concerns. Please reach out through DM with the name, address and phone number on the account?

MichaelN · Answer

DM sent, thanks

CC_Gina · Answer

I got it! Thanks and I'll meet you there.

CC_Gina · Answer

My apologies MichaelN, I am not able to find that private message. Are you able to try clicking on my handle (Comcast_Gina) and sending a private message that way?

MichaelN · Answer

Hi- I had sent it to Comcast_Michelle1, but I'll send it to you also, thanks

MichaelN

Static IP Reprovision

CC-Michelle1

MichaelN

CC_Gina

CC_Gina

MichaelN