Reverse DNS (rDNS) setup for static IP

Hello, @user_5d10e0 thank you for taking time to reach out over Comcast Business forums. I can definitely help get a ticket opened for the reverse DNS set up. Since I'll need to gather some information that we don't want in our public conversation, when you have time can you please send a direct message. 

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.

• Click "Sign In" if necessary 

• Click the "Direct Messaging" icon in the top right corner

• Click the "New message" (pencil and paper) icon 

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 

• - A "Comcast Business" graphic replaces the "To:" line 

• Type your message in the text area near the bottom of the window 

• Press Enter to send it

@user_5d10e0 thank you for sending the direct message, I was able to locate that and will follow up with you there to continue with the rDNS request.