Request for a PTR record

Hello @user_3fdad6, thanks for taking the time to reach out on our Business Forums. We appreciate you being a customer with us, and we value your business. My team is here to help and would love to assist you with this PTR record request. 

In order to send us a Direct Message, you must first author a Public Post with your account needs/concerns. I did complete that for you, and you should be able to send us a Direct Message following the steps below. 

Please send us a direct message with your full name, business name, full address, and phone number.

• Click "Sign In" if necessary 
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

Let us know if you have any further troubles. Thank you! 

There is no "Comcast Business" ID at that list, did it change to "ComcastBiz Support"