Domain Names/Static IP

Managing, controlling, and support for Custom Domain Names

PTR Record

Hello, we need a PTR record on one of our static IPs, please.

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Comcast_JohnG

Official Employee

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40 Messages

16 days ago

Thank you for reaching out here @user_fbe91c. I will be happy to submit that request from here. Could you send me a direct message with the full name and complete address for the service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://business.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_fbe91c

New Member

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2 Messages

I can not access https://business.xfinity.com/direct-messaging and I am unable to locate you or Xfinity support on https://forums.businesshelp.comcast.com/direct-messaging - not sure what to do here

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15 days ago

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