Domain Names/Static IP
Managing, controlling, and support for Custom Domain Names
New Member
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1 Message
Wednesday, February 28th, 2024 5:43 PM
PTR Record
We need a reverse DNS PTR record setup for one of our clients.
Question
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Updated
10 months ago
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Responses
Comcast_Xanadu
Official Employee
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3 Messages
10 months ago
As long as you're listed on the account, we can help in a DM!
Send us a direct chat message with your full name and complete service address to “Comcast Business”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Comcast Business" in the To line and select "Comcast Business" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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DManciniXDS
New problem solver
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21 Messages
10 months ago
Comcast Business customers in good standing and paying for one or more Static IP address should be able to set these PTR records up on their own within the customer portal. There is no compelling reason I can see not to offer this functionality. Shouldn't have to beg support for literal DAYS to get this done.
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